Sessions Details

Grand Canyon Brewery – TBD

Tourism & Economic Development Track 10:00-10:50am

Join John Peasley, Owner of Grand Canyon Brewery for a discussion about his journey that led to bringing his business to Page.  He will touch on entrepreneurship, acquisition and development, working with local municipalities, the importance of team building, and his experiences in the brewery and distillery world.

Better Business Bureau – “Difficult Customers – Things to Know, How to Deal, and When to Let It Go”

Leadership, Management & Ownership Track from 10:00-10:50am

Have you ever had a customer in front of you and you know nothing you say will make them happy? Being in business can be tough and issues are a guarantee. However, how you handle them can make all the difference between a – or + review, gaining a repeat customer, and most importantly, you and your business’ well-being and overall health.  Join Marilyn Mott from the Better Business Bureau and learn how to look for what your customer wants, apply our 8 Standards of Trust and keep customers, prevent issues, tackle rude customers, ask a customer for a review, and recognize when you need help.

Arizona Office of Economic Opportunity – “Arizona Workforce Ecosystem”

Workforce Training & Talent Management Track 10:00-10:50am

The Arizona workforce is full of skilled and driven people, ready to contribute their abilities to fulfill new career ventures and opportunities. The business outlook in Arizona is one of the best in the country, with only one real concern, where to find a qualified workforce.  In this session presented by Robert Garcia, we will discuss the challenges we are receiving from employers and job seekers. We will also discuss where education and collaboration fit in and how to leverage public programs. 

Marketing/Social Media Panel – TBD

Tourism & Economic Development Track 11:00-11:50am

Session information coming soon.

ACA Small Business Services – “Information on Small Business Programs”

Leadership, Management & Ownership Track from 11:00-11:50am

Join Robert Theobald from the Arizona Commerce Authority for an informational session about the programs that are available for your small business.  Small Business Services works closely with small business owners, entrepreneurs, government officials, community leaders and business organizations. The Arizona Commerce Authority – supported by a dynamic group of community partners — has launched a statewide initiative to help Arizona’s small businesses prepare for success, plan for the future, and grow into thriving businesses. Find out more about the programs that are available to help your small business thrive! 

Encompass Human Resources – “Creating the Workforce You Need”

Workforce Training & Talent Management Track 11:00-11:50am

Finding and successfully hiring employees is as difficult as it has ever been.  Recruitment is an endless task driven by a complexity of factors including a highly competitive job market.  How can an organization ever succeed? The answer, at least in part, is to focus on your most important resource – people.  Join Joey Smith for this insightful session.

ACA Film Division – TBD

Tourism & Economic Development Track 1:30-2:20pm

Session information coming soon.

ADOR – “General Overview of TPT”

Leadership, Management & Ownership Track from 1:30-2:20pm

The Arizona Department of Revenue will be covering the basics of Transaction Privilege Tax as it pertains to all taxable business classifications. Join us to learn about Licensing and Reporting, Location Based Reporting, Tax Rates, Exemption Certificates, Exemptions and Deduction Codes, Added Tax Versus Tax Factoring, Calculating and Reporting Tax, and more!

Local First AZ – “How to Develop a Welcoming Small Business Environment”

Workforce Training & Talent Management Track 1:30-2:20pm

Local First CEO Kimber Lanning and Director of Rural Development Jenna Rowell will work with small business owners to ensure their employees are welcoming to everyone. Leveraging more than 30 years of retail and hospitality experience, Lanning and Rowell will share suggestions for staff training and onboarding that will give you peace of mind when you aren’t in your business every waking hour! Remember, when you’re not there, your employees are the face of your business, and your customers are generating online reviews based on their experience.   Attendees will learn about training techniques, customer service and cultural inclusion.